Repairs up to $100 may be effected without authorisation and will be reimbursed upon presentation of a receipt provided that you were not directly responsible for the damage. For amounts over $100, we will need to be informed in advance. Receipts must be submitted for any repair or the claim will not be paid.
Please contact our On-Road Assist team [0800 788 558 in New Zealand and 1800 849 859 in Australia] as soon as possible after any issue does arise as our friendly On-Road Assist team are often able to offer timely solutions. (We recommend a local sim to be able to contact us free of charge.)